100% refund guarantee — if we don't find a slot in 14 days
Simple promise: if we don't detect a single appointment for your procedure and province during your 14 days of monitoring, we refund the full amount you paid.
How the guarantee works
- You activate an alert for a specific procedure and province (€14.99 or €19.99 VIP).
- We monitor the official Spanish immigration appointment system 24/7 for 14 days.
- If we detect at least one available slot during those 14 days — even if you didn't reach it in time — the guarantee does not apply. Slots are released and reserved within 60-120 seconds; whether you book or not is up to you.
- If we detect zero slots in 14 days, the full amount is refunded.
How to request the refund
- Send an email to [email protected] from the address you paid with.
- State that you didn't receive any alert during your 14 days.
- If our logs match (zero alerts sent), we process the refund within 48 hours via your original payment method (5-10 business days to clear).
When the guarantee does NOT apply
- If you received at least one alert during the 14-day window (even if you didn't book in time — slots disappear in 1-2 minutes, that's outside our control).
- If you request the refund after the 14-day window has ended.
- If you manually changed the procedure or province during the monitoring period and we detected slots in any of the configurations.
Why we offer this
Because we're confident in our system. We monitor every 60 seconds across all 52 provinces; as soon as we detect availability, we alert you so you can book as soon as possible.